Dynamics 365 Commerce: Guide shoppers through an intuitive self-checkout flow

Guide shoppers with clearer self-checkout flows, configurable assistance, and register-specific settings across supported Store Commerce devices.

Store Commerce guides shoppers from item entry through payment and completion on Windows, web, iOS, and Android. The experience includes:

• Customer and loyalty prompts that can attach an active linked loyalty card.
• Back and Home navigation from category and search views.
• A persistent call-for-assistance panel and authorized inline actions after manager sign-in.
• An optional self-checkout app bar with Call for help, Language, visual styling, and extensible custom actions.
• Inactivity warnings that safely end unpaid transactions, retain an audit record, and request assistance instead of voiding after payment is captured.

Administrators enable Retail self-checkout in Feature management. In headquarters, they configure any new experience through a visual profile that can be assigned to the Self checkout registers.