Retirement: Azure Communication Services (ACS) standalone services will be retired on September 30, 2028

Microsoft will retire several standalone Azure Communication Services (ACS) offerings on September 30, 2028. After this date, the affected services will no longer be available.  

Details
Beginning September 30, 2028, the following ACS services will be retired and will no longer function: 

• Email 
• SMS 
• Advanced Messaging with WhatsApp 
• Chat 
• Chat for Teams Meeting Interop 
• Rooms 
• Number Management (Direct Offer)
• Direct Routing 
• Job Router 
• Web UI Library SDK 
• Mobile UI Library SDK 

Several ACS services will also undergo breaking changes. These services will continue to function only when used with Microsoft Teams and will require customers to update their applications to the latest SDKs: 

• Voice/Video Calling SDK 
• Call Diagnostics 
• Call Automation 
• Audio Streaming 
• Call Recording 
• Closed Captions 

Standalone ACS calling implementations, or any implementation that does not update to the latest SDKs by September 30, 2028, will no longer be supported and will stop functioning after this date. 

Required action  

Review the ACS Retirement and Breaking Change FAQ to learn more. 

More information  

If you have questions, get answers from community experts in Microsoft Q&A. If you have a support plan and you need technical help, open the Azure portal and select the question mark icon at the top of the page.